---
title: "Troubleshooting Issues with Generative AI"
url: https://manasdasgupta.com/courses/troubleshooting-issues-with-generative-ai/
description: "A 3h 41m course that teaches tech support professionals to troubleshoot with large language models such as GPT, Gemini and Claude."
author: Manas Dasgupta
last_verified: 2026-09-25
---

# Troubleshooting Issues with Generative AI

> **Bottom line:** A 3h 41m course that teaches tech support professionals to troubleshoot with large language models such as GPT, Gemini and Claude. It compares model capabilities, builds simple RAG applications with vector databases, generates code and commands for support work, and applies LLMs to Windows and Linux troubleshooting.

- **Platform:** EC-Council
- **For:** Tech support professionals, system administrators, application and network support engineers, and cybersecurity specialists.
- **Level:** Intermediate
- **Duration:** 3h 41m
- **Language:** English
- **Rating on EC-Council:** 5.0 out of 5 (31+ ratings)
- **Price:** $99.99
- **Enrol:** https://manasdasgupta.com/go/troubleshooting-issues-with-generative-ai/

## What you will be able to do
- Explore generative AI concepts and compare model capabilities
- Build simple RAG applications with vector databases
- Apply LLMs to improve system and data preparedness
- Generate code and commands for support activities
- Troubleshoot Windows and Linux systems with LLMs

## Curriculum
### Introduction to Generative AI and LLMs


### Choice of LLMs and Other Multi-modal Models


### LLM-RAG Applications and Vector Databases


### Crafting Effective Prompts


### System and Data Preparedness


### Code Generation with LLMs


### Windows Troubleshooting with LLMs


### Linux Troubleshooting with LLMs


## Prerequisites
- Not stated on the course page

## Frequently asked questions
### Do I get a certificate?
Yes. EC-Council's CodeRed platform includes a validation of completion.