---
title: "GenAI for Customer Support"
url: https://manasdasgupta.com/courses/genai-for-customer-support/
description: "A three-hour beginner course on applying generative AI in customer support. You practise prompt engineering for service tasks, build a custom GPT from…"
author: Manas Dasgupta
last_verified: 2026-09-25
---

# GenAI for Customer Support

> **Bottom line:** A three-hour beginner course on applying generative AI in customer support. You practise prompt engineering for service tasks, build a custom GPT from customer service data, connect a Google Gem to Gmail to automate email support, and use an Anthropic project for visual analysis that detects product defects. No previous AI experience is needed.

- **Platform:** Coursera
- **For:** Customer support and service professionals.
- **Level:** Beginner
- **Duration:** 3 hours
- **Language:** English
- **Enrol:** https://manasdasgupta.com/go/genai-for-customer-support/

## What you will be able to do
- Apply generative AI and prompt engineering to customer service tasks
- Create a custom GPT from customer service data for personalised responses
- Integrate a Google Gem with Gmail to automate email support
- Use an Anthropic project for AI visual analysis to detect product defects

## Curriculum
### GenAI for Customer Support
Generative AI fundamentals, prompt engineering and hands-on customer service applications.

## Prerequisites
- Basic computer proficiency; no previous AI experience needed

## Frequently asked questions
### Do I get a certificate?
Yes. Coursera issues a shareable certificate when you complete the course.