---
title: "AI for Customer Experience with Chatbots and Analytics"
url: https://manasdasgupta.com/courses/ai-for-customer-experience-with-chatbots-and-analytics/
description: "A four-hour intermediate course on using AI to improve customer experience. It covers hyper-personalisation, chatbots and predictive analytics, shows how to…"
author: Manas Dasgupta
last_verified: 2026-09-25
---

# AI for Customer Experience with Chatbots and Analytics

> **Bottom line:** A four-hour intermediate course on using AI to improve customer experience. It covers hyper-personalisation, chatbots and predictive analytics, shows how to design AI-driven CX strategies with Perplexity, Claude and Google Gemini, and sets out responsible AI guidelines. No programming is required, and 2,000+ learners have enrolled.

- **Platform:** Coursera
- **For:** Customer experience, marketing and service professionals.
- **Level:** Intermediate
- **Duration:** 4 hours
- **Language:** English
- **Learners enrolled:** 2,022
- **Enrol:** https://manasdasgupta.com/go/ai-for-customer-experience-with-chatbots-and-analytics/

## What you will be able to do
- Identify AI applications that improve customer interactions
- Analyse how personalisation, chatbots and predictive analytics affect engagement
- Design AI-driven CX strategies with Perplexity AI, Claude and Google Gemini
- Evaluate ethical considerations and set responsible AI guidelines

## Curriculum
### AI for Customer Experience
Hyper-personalisation, chatbot deployment and predictive analytics for engagement, with responsible AI adoption.

## Prerequisites
- Basic understanding of customer engagement; no programming required

## Frequently asked questions
### Do I get a certificate?
Yes. Coursera issues a shareable certificate when you complete the course.